Shipping & Returns
At Hey Baby, we offer a variety of shipping methods to ensure your purchases are delivered to you in a timely & secure manner. Our shipping cost is a flat rate across Aus. We use high-quality packaging materials to protect your items during shipping. Please allow up to 10 business days for order processing before shipment.If you have any questions or concerns about our shipping policy, please contact our customer support team.
RETURN & EXCHANGE POLICY
We want you to love your Hey Baby products, but due to the nature of our personalised pieces we have a strict return & exchange policy. Any personalised or custom-made items are not eligible for return or exchange unless they arrive faulty. In this instance, please contact our customer support team within 5 days of receiving your order to initiate a return or exchange. All products must be returned to Hey Baby in order to receive any compensation. Once we receive your returned item, we will issue a refund in the original form of payment or exchange the item for a new one.If you have any questions or concerns about our return and exchange policy, please contact our customer support team.