SHIPPING POLICY
At Hey Baby, we offer a variety of shipping methods to ensure your purchases are delivered to you in a timely & secure manner. Our shipping cost is a flat rate across Aus. We use high-quality packaging materials to protect your items during shipping. Please allow up to 10 business days for order processing before shipment.If you have any questions or concerns about our shipping policy, please contact our customer support team.
INTERNATIONAL SHIPPING
We ship from Australia, which means your order is considered an international purchase if purchasing outside of Australia. You may be charged VAT, customs duty &/or handling fees. These fees are the responsibly of the customer.
What might be charged?
- VAT is usually 20% of the total (item + shipping)
- Customs duty (if applicable) varies by product type
- Handling fees are charged by your delivery provider (eg. Royal Mail, DHL) & are typically around £8-£15.
Gifts
UK customs do not odder VAT-free thresholds for business purchases marked as gifts, All orders from us are considered commercial.
What happens when my order arrives?
If any fees are due, your local courier will contact you directly before delivery. These chargers are the responsibility of the customer.
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If you would like to pay your fees upfront - please purchase from our Etsy store:
RETURN & EXCHANGE POLICY
We want you to love your Hey Baby products, but due to the nature of our personalised pieces we have a strict return & exchange policy. Any personalised or custom-made items are not eligible for return or exchange unless they arrive faulty. In this instance, please contact our customer support team within 48 hours of receiving your order to initiate a return or exchange. All products must be returned to Hey Baby in order to receive any compensation. Once we receive your returned item, we will issue an exchange of the item for a new one. If you have any questions or concerns about our return and exchange policy, please contact our customer support team.