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  • How long does it take to make & ship my order?
    All of our products are handmade & personalised with care. Please allow up to 10 business days for production before shipping. Shipping times may vary depending on location - you will receive a tracking number as soon as your order is on its way.
  • Do you offer custom designs or personalisation?
    Absolutely! Many of our products, including our growth charts, announcement discs, ornaments, & photos magnets are customisable. If you have a specific design in mind, feel free to reach out via our email (info@heybabykeepsakes.com.au) or DM on instagram (@heybabykeepsakes) & we'll do our best to bring your vision to life! Please bare in mind, depending on complexity, a design fee may be incured.
  • What materials do you use?
    We use high-quality materials like wood, acrylic & even dried florals to create timeless, durable pieces for your family. Our items are carefully designed with both style & safety in mind.
  • Can I make changes to my order after place it?
    If you need to make changes, please contact us within 24hours of placing your order. After this window, we may have already started production & changes may not be possible.
  • Do you ship interntionally?
    Yes, we do! Shipping rate & delivery times will be calculated at checkout based on your location. Please note that international customers are responsible for any customs fees or duties.
  • What is your return or refund policy?
    Because our products are personalised & made-to-order, we unfortunately cannot accept returns or refunds unless the item arrives damaged or incorrect. If you experience an issue with your order, please contact us within 48 hours of delivery & we will endeavour to make it right.
  • How should I care for my products?
    Wood products: Wipe clean with a soft, dry cloth. Avoid direct sunlight & moisture. Acrylic items: Use a microfiber cloth to keep them sparkling clean. Dried florals: Handle with care & avoid water or direct sunlight to preserve their look.
  • Can I see a preview before my personalised item is made?
    We do not provide previews unless requested. Rest assured, we carefully review all personalisation details to ensure your item is perfect.
  • Will the coloured acrylic look exactly as shown online?
    Please note that while we strive for accuracy, slight variations can occur due to screen resolution, material finishes or lighting. Our acrylic colour swatches are direct from the manufacturer & show a representation of the colour in its digital form. If you would like to view colours on products please reach out for additional photos. No returns or refunds are accepted for viewed colour perceptions.
  • What if I am not happy with the colours I chose?
    We encourage you to review the colour chart & product photographs carefully before placing your order. Since all products are personalised & made-to-order, we are unable to offer refunds or exchanges for colour choices. If you have any concerns, please reach out BEFORE placing your order.
  • How do I contact Hey Baby if I have more questions?
    We're always happy to help! You can reach us via our contact form, email (info@heybabykeepsakes.com.au) or through direct messages on instagram (@heybabykeepsakes)
  • Please note...
    Our products are NOT toys. They are designed as ornamental pieces or photography props. They are not to be given to children.
  • Please note...
    Our products are made with natural wood - each piece of wood is different which means the colour of the wood & the engraving can slightly differ to product images shown. These pieces are created with a laser which means there will be burn marks on the edges of the wood.
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