Question 1

How long does it take to make & ship my order?

Accepted Answer

All of our products are handmade & personalised with care. Please allow up to 10 business days for production before shipping. Shipping times may vary depending on location - you will receive a tracking number as soon as your order is on its way.

Question 2

Do you offer custom designs or personalisation?

Accepted Answer

Absolutely! Many of our products, including our growth charts, announcement discs, ornaments, & photos magnets are customisable. If you have a specific design in mind, feel free to reach out via our email (info@heybabykeepsakes.com.au) ((info@heybabykeepsakes.com.au))or DM on instagram (@heybabykeepsakes) & we'll do our best to bring your vision to life! 
Please bare in mind, depending on complexity, a design fee may be incured.

Question 3

What materials do you use?

Accepted Answer

We use high-quality materials like wood, acrylic & even dried florals to create timeless, durable pieces for your family. Our items are carefully designed with both style & safety in mind.

Question 4

Can I make changes to my order after place it?

Accepted Answer

If you need to make changes, please contact us within 24hours of placing your order. After this window, we may have already started production & changes may not be possible.

Question 5

Do you ship interntionally?

Accepted Answer

Yes, we do! Shipping rate & delivery times will be calculated at checkout based on your location. Please note that international customers are responsible for any customs fees or duties.

Question 6

What is your return or refund policy?

Accepted Answer

Because our products are personalised & made-to-order, we unfortunately cannot accept returns or refunds unless the item arrives damaged or incorrect. If you experience an issue with your order, please contact us within 48 hours of delivery & we will endeavour to make it right.

Question 7

How should I care for my products?

Accepted Answer

Wood products: Wipe clean with a soft, dry cloth. Avoid direct sunlight & moisture. 
Acrylic items: Use a microfiber cloth to keep them sparkling clean.
Dried florals: Handle with care & avoid water or direct sunlight to preserve their look.

Question 8

Can I see a preview before my personalised item is made?

Accepted Answer

We do not provide previews unless requested. Rest assured, we carefully review all personalisation details to ensure your item is perfect.

Question 9

Will the coloured acrylic look exactly as shown online?

Accepted Answer

Please note that while we strive for accuracy, slight variations can occur due to screen resolution, material finishes or lighting. Our acrylic colour swatches are direct from the manufacturer & show a representation of the colour in its digital form. If you would like to view colours on products please reach out for additional photos. No returns or refunds are accepted for viewed colour perceptions.

Question 10

What if I am not happy with the colours I chose?

Accepted Answer

We encourage you to review the colour chart & product photographs carefully before placing your order. Since all products are personalised & made-to-order, we are unable to offer refunds or exchanges for colour choices. If you have any concerns, please reach out BEFORE placing your order.

Question 11

How do I contact Hey Baby if I have more questions?

Accepted Answer

We're always happy to help! You can reach us via our contact form, email (info@heybabykeepsakes.com.au) ((info@heybabykeepsakes.com.au))or through direct messages on instagram (@heybabykeepsakes)