All of our products are handmade & personalised with care. Please allow up to 10 business days for production before shipping. Shipping times may vary depending on location - you will receive a tracking number as soon as your order is on its way.

Absolutely! Many of our products, including our growth charts, announcement discs, ornaments, & photos magnets are customisable. If you have a specific design in mind, feel free to reach out via our email (info@heybabykeepsakes.com.au) or DM on instagram (@heybabykeepsakes) & we'll do our best to bring your vision to life! Please bare in mind, depending on complexity, a design fee may be incured.

We use high-quality materials like wood, acrylic & even dried florals to create timeless, durable pieces for your family. Our items are carefully designed with both style & safety in mind.

If you need to make changes, please contact us within 24hours of placing your order. After this window, we may have already started production & changes may not be possible.

Yes, we do! Shipping rate & delivery times will be calculated at checkout based on your location. Please note that international customers are responsible for any customs fees or duties.

Because our products are personalised & made-to-order, we unfortunately cannot accept returns or refunds unless the item arrives damaged or incorrect. If you experience an issue with your order, please contact us within 48 hours of delivery & we will endeavour to make it right.

Wood products: Wipe clean with a soft, dry cloth. Avoid direct sunlight & moisture. Acrylic items: Use a microfiber cloth to keep them sparkling clean. Dried florals: Handle with care & avoid water or direct sunlight to preserve their look.

We do not provide previews unless requested. Rest assured, we carefully review all personalisation details to ensure your item is perfect.

Please note that while we strive for accuracy, slight variations can occur due to screen resolution, material finishes or lighting. Our acrylic colour swatches are direct from the manufacturer & show a representation of the colour in its digital form. If you would like to view colours on products please reach out for additional photos. No returns or refunds are accepted for viewed colour perceptions.

We encourage you to review the colour chart & product photographs carefully before placing your order. Since all products are personalised & made-to-order, we are unable to offer refunds or exchanges for colour choices. If you have any concerns, please reach out BEFORE placing your order.

We're always happy to help! You can reach us via our contact form, email (info@heybabykeepsakes.com.au) or through direct messages on instagram (@heybabykeepsakes)